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Frequently Asked Questions



Once your order has been processed by the site team, you will receive an email to track your order in real time and know the exact delivery date of your package.

Please check the spam in your email box. If the email is not in your spam folder, contact us as soon as possible at


Delivery times are approximately one week.

The delivery costs are 9.99 €.


Your payment is 100% secure. Your credit card information is encrypted and is not stored on our servers.

We only accept payments by credit cards.

Email us at and our technical team will find a solution.


The My Beautiful CLUB subscription allows you to enjoy a gift shop with many exclusive products.

The My Beautiful CLUB subscription costs € 35,60 including tax per month.

You can unsubscribe at any time by clicking on the Manage my subscription section of this website.

returns policy

For any information request contact us on our support: If you would like more information about returns please refer to our Return Policy by clicking on the link at the bottom of the page.

All return costs and other charges are the responsibility of the customer.

You can submit a refund request on our support:
Our team will make every effort to find the most suitable solution.


Send your request directly to